Privacy Policy for EasyConsult

EasyConsult ("EasyConsult," "we," "us," or "our") is committed to protecting the privacy and security of our users' personal and health information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us through our platform easyconsult.zimamedical.com.

By accessing and using our services, you agree to the terms outlined in this Privacy Policy.

1. Scope of Services

EasyConsult is a telemedicine platform operated by Zima Concierge Medical Services, PLLC, offering asynchronous online medical consultations for adults in Texas. The services provided include evaluation and treatment for a range of non-emergent medical conditions.

We do not offer real-time video or phone calls, and we do not use SMS-based messaging. All consultations and communications occur securely through our HIPAA-compliant platform.

2. Information We Collect

• Identity Data: Full name, date of birth, gender, phone number, email address, and geographic location (state of residence).
• Health Information: Medical history, symptoms, medications, allergies, diagnoses, test results, and images (if uploaded).
• Payment Information: Credit/debit card information or other payment method details collected through a secure third-party payment processor.
• Technical Information: IP address, device type, browser information, and website usage data through cookies and analytics tools.

3. How We Use Your Information

• To evaluate your medical condition and provide appropriate medical advice, treatment, or prescriptions.
• To create and manage your account and patient dashboard.
• To fulfill legal obligations related to medical documentation and HIPAA compliance.
• To communicate with you about your treatment plan or account activity via secure messaging within our platform.
• To improve our services through analytics and feedback, using only de-identified or aggregate data.

4. Data Storage and Security

All data collected through EasyConsult is stored on HIPAA-compliant secure servers located in the United States. We use industry-standard encryption (including 128-bit SSL) to protect the confidentiality and integrity of your data during transmission and storage. We implement administrative, physical, and technical safeguards to prevent unauthorized access, loss, or misuse of your protected health information (PHI).

5. Sharing of Information

Your information may be shared only under the following circumstances:

• With licensed medical providers affiliated with EasyConsult who are responsible for your care.
• With pharmacy services, if a prescription is issued and transmitted.
• When required by law or government authorities, including the U.S. Department of Health and Human Services (HHS) in the event of an audit or investigation.
• With subcontractors or service providers who are contractually obligated to safeguard your information under HIPAA standards.

6. Your Rights Under HIPAA

• Request access to and obtain a copy of your medical records.
• Request corrections to your personal health information.
• Request restrictions on the use or disclosure of your information.
• Request communications by alternative means or at alternative locations.
• Request an accounting of disclosures of your health information.
• Revoke prior authorizations unless already acted upon.

To exercise any of these rights, please contact us at contact@zimamedical.com.

7. Cookies and Technical Tracking

We may use cookies and similar technologies to enhance your experience, such as remembering your login session, tracking usage for analytics, and maintaining your preferences. Cookies do not collect sensitive medical or personal identity information. You may control cookies through your browser settings.

8. Account Deletion

If you wish to delete your account and personal data from EasyConsult, please send your request to contact@zimamedical.com. Upon confirmation, we will delete or anonymize your information unless retention is required by law.

9. Children's Privacy

EasyConsult is intended only for users 18 years or older. We do not knowingly collect or process information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Material changes will be posted on our website with an updated "Effective Date." Continued use of our services indicates acceptance of the revised policy.

11. Contact Information

Zima Concierge Medical Services, PLLC
12030 Bandera Rd, Suite 128
Helotes, Texas 78023
Email: contact@zimamedical.com
Website: https://easyconsult.zimamedical.com

This Privacy Policy was last updated on April 12, 2025.